- How do I place an order?
You can browse our products on our website, select your favorite items, and add them to your cart. After completing your shopping, proceed to the checkout page, enter your payment information, and submit your order.
- Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Please note that once an order enters the shipping process, it cannot be changed or canceled.
- What is your shipping policy?
We offer standard and expedited shipping options. Specific costs will be displayed at checkout. Order processing time is typically 1-3 business days, depending on your location and the shipping method you choose.
- How can I track my order?
You will receive an email with tracking information after your order has shipped. You can also log in to your account to check the order status.
- Can I return my items?
Yes, you can request a refund within 15 days of receiving the item. The item must be unused and have its original labels and packaging. Please see our Refund and Return Policy for more information.
- What should I do if the item is damaged?
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide you with a solution for replacement or refund.
- What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, and other electronic payment methods. All payment information is processed securely.
- How to contact customer service?
You can contact us through the following methods:
Phone: +1 (248) 315-6716
Email: taylorarmstrong@vellityfashion.com
For any other questions, please feel free to contact us. We are happy to assist you!