Thank you for choosing Vellity LLC. We are committed to providing you with quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, please refer to our refund and return policy below.
- Refund Request
You can submit a refund request within 15 days of receiving the item.
Refund requests must be sent via email to taylorarmstrong@vellityfashion.com, providing your order number and purchase date.
- Return Conditions
To ensure a smooth return, please note the following conditions:
The item must be unused, in its original condition, and with all tags and packaging.
Shipping costs (if any) incurred due to the nature of the item cannot be refunded unless there is a quality issue.
- Return Process
Submit a Request: Send us an email to request a refund. Please include your order number, purchase date, and reason for the refund in the email.
Obtain Return Authorization: Once your request is processed, we will provide return authorization and inform you of the return address.
Return the Item: Return the item to the designated address using a reliable courier service with tracking information. Please keep your mailing receipt for future use.
- Refund Processing
After receiving and inspecting the returned goods, we will process your refund within 5-7 business days.
The refund will be returned to your original payment method. If you used a promotional code or discount, the refund amount will be calculated based on the actual amount paid.
- Special Circumstances
Damaged or Defective Products: If you receive damaged or defective goods, please contact us immediately so we can process an exchange or refund for you.
Goods Not Eligible for Return: For goods that do not meet the return conditions, we will notify you and may refuse your refund request.
- Contact Us
If you have any questions about our refund and return policy or need further information, please feel free to contact us:
Company Name: Vellity LLC
Address: 5055 Kensington Ave
City/State/Zip Code: Detroit, MI 48224-2619
Phone: +1 (248) 315-6716
Email: taylorarmstrong@vellityfashion.com
Thank you for your support of Vellity LLC. We look forward to serving you again!